The core team of people who have established the services at Clock Tower Park from the very beginning have a combined experience of over 80 years within the Social Care and Children’s Service industry.
Each individual has specialist areas in which they have developed excellent skills well beyond the expected standards of governing bodies.
Some of these topics include Medication, Mental Health Conditions, Psychology, Mental Health Act, person centred care planning and risk assessment, challenging behaviour, Autism, Mental Capacity Act and Deprivation of Liberty Safeguards, staff supervision and development, health and safety risk assessment, activity packages, client finances and management of personnel documents.
The team has worked together for over a decade so have an excellent rapport, have built professional relationships based on trust, and have good understanding of one another’s strengths and working practices.
The more experienced members have developed and trained the newer staff themselves, instilling their own high standards, ethics and knowledge into trainees from the beginning.
Wings Care employs highly competent staff that has opportunity to continually learn, develop and gather rich information under experienced professionals that were trained in the same way themselves.
The core staff team are also highly experienced in sourcing person specific assistive technology which is included in packages wherever required.
We have in-house trainers of Non Abusive Psychological and Physical interventions (NAPPI) and Manual Handling, all managers and deputy managers have attained or are currently studying for Level 5 Diplomas in Leadership in Health and Social Care and we also have Arts Psychotherapist and Behaviorist within the team.
We have a quality assurance manager Lorna Lees Grossman who completes our quality audits monthly and she case tracks service users and staff to identify any improvements or good practice models are in place.
Our therapist is called Jude Seaward she is a Nurse Consultant/Behaviour Therapist whose background lies within learning disability nursing. She started her career in 1985 and her training covered the wide aspects of what is needed to support a person with a learning disability; covering psychology, occupational therapy, speech and language, mental health, psychiatry to name just a few areas.
While working in the NHS she worked in:
- An adult residential home for challenging behaviour.
- An assessment and treatment centre for mental health and challenging behaviour.
- The community, supporting both adults and children working with families, education, therapists, social services and the voluntary sector to develop packages of care or behaviour management plans of some very challenging people.
Her diverse and unique grounding has enabled her to understand how areas interact, which gives a more holistic approach to the way she works. Jude is creative and efficient and brings this into the work she does for us. We have been extremely successful in lowering 1.1 care hours and community access, also moving individuals from an intensive support service to supported living. She introduces new ways of working and innovatively brings this to suit the individual.
She is specialised in challenging behaviour and autism and has been completing a holistic functional analysis of behaviours for the past 12 years. While working within the NHS she very passionate about providing a quality and an individualised service which enables people to have a happy and fulfilling life.
Jude completes bespoke individual training for staff and supports the service mangers to write support plans and risk assessments.
Wings Care employs the latest developments in industry technology to handle all administrational aspects of the service. Every area of interest is managed within the same piece of software so that staff are able to access information quickly and efficiently.
Finances, rotas, training and internal message boards are all included in the system, with the amount of information available being made accessible according to team member’s positions on a need to know basis, with the confidentiality of service user and personnel’s private details as a priority.
The time saved by using such an efficient system means that staff have the maximum amount of time to be spent with service users.
Wings Care became members of the Liverpool City Region eHealth Cluster in January 2015. We have hosted the eHealth Cluster Supported Living project group here at our premises, which involved Rosemary Kay from the eHealth Cluster, Expect Excellence, The Francis Taylor Foundation, Damibu and Well Made Studio. Through this group we have started to explore the use of Assisted technology in supported living environments, with input from local technology companies. As part of the support we received from the eHealth cluster we also attended subsequent events in collaboration with the other providers and Liverpool CCG (More Independent Programme) and Merseyside Fire and Rescue Services to explore the products available relevant to our services.