Training Department

Wings Care employ dedicated NAPPI trainers/advisors who work with staff and service users to develop person centred strategies to manage behaviour of concern. All our staff are trained to Level 3 with a focus on Non-Abusive Physical and Psychological Interventions (NAPPI).

Non-Abusive Physical and Psychological Interventions (NAPPI)

NAPPI is a specific approach to managing challenging behaviour with an emphasis on Positive Behaviour Support (PBS).  NAPPI is accredited by the British Institute of Learning Disabilities (BILD) and provides a framework for providers to assess, manage and prevent challenging behaviour. We use the NAPPI behaviour scale to identify the positive influences for each person which aim to reduce the level of behaviour of concern.

Risk, capacity and safeguarding assessments are also carried out and woven into each service users individual plan.

We share an ongoing commitment to embedding the principles of PBS into our culture and adhering to the BILD Code of Practice for the Use and Reduction of Restrictive Physical Interventions (2010).

NAPPI Trainers/Advisors and the Behaviour Support Team

From May 2019 we will have our own Behaviour Support Team consisting of a Positive Behaviour Support Coach, Active Practitioners and NAPPI advisors/trainers. The team will coach staff and work with service users to develop person centred strategies to manage behaviours of concern including unpredictable disruptive behaviour, physical aggression, verbal -injurious behaviour, aggression and self-harm.

The team will assess the nature, frequency and intensity of the behaviour as well as the individual’s level of functioning and communication skills and develop a unique plan to reduce the incidents of the identified behaviours. The team will also examine any social and environmental factors including daily routine and assess any conditions that could cause pain or discomfort.

Positive Behaviour Support (PBS) plans will be in place for each service user and PBS will be used to engage service users and minimise behaviour of concern.


We will also provide support during the transition period if an individual has a particularly complex history and also provide bespoke workshops and training resources which focus on specific areas of behaviour exhibited by an individual.

Care Certificate

This begins on the first day of employment and is heavily embedded in the whole induction process.
Learners are assessed using a blended learning programme which includes several different methods of assessment:

  • Completion of Care Standard workbooks
  • Tutor led training courses
  • Group discussions
  • Question and answer sessions
  • Quizzes
  • Workplace observations
  • 1:1 Tutorials

Individual progress is recorded and monitored using the online database Care Certificate Direct (Wings Care is currently collaborating with Nappi UK in piloting this monitoring system and supporting the development and efficacy of the software)

The Tree Hut

Wings Care use in-house trainers who are based on site at our recreational and educational centre; so training can be delivered bespoke to the needs of our Organisation.

The centre also offers a structured leisure and activity programme for our service users which is based on service users’ preferences across the Organisation. Service users are encouraged to attend training opportunities alongside our staff wherever possible and volunteer within the centre.

The centre has a spacious communal area including café and outside space; we have worked hard to maintain a homely atmosphere in which our service users can feel safe and supported.

The Services

Each service provides spacious, calm environments that meet the environmental needs of service users; all have outside space and some have sensory areas.

We are open to using a range of communication aids where required and each service user receives support to develop appropriate social communications skills.

There are various opportunities for service users to develop new skills; all services have access to local colleges and work placements and service users are supported to contribute to the daily running of their household including shopping and budgeting.